Cancellation Policy

If you have tickets to a cancelled performance, please contact the Box Office at 203-299-1300 or email us contactus@shakespeareonthesound.org to reschedule your performance.

It is our desire to complete every performance, but in the event of inclement weather however, we may delay the start of the show, or the completion of the show in the hope that the weather will clear. Announcements will be made informing audience members of "holds." We may also pause to take precautions to ensure the safety and health of the performers and crew.

To find out if a show is cancelled prior to curtain time, please call the Box Office at 203-299-1300, any of our social media platforms, or the homepage for up-to-date announcements.

In the case of expected thunder, lighting, extreme rain, flooding or high winds forecast for the time of the performance we may cancel up to 2 hours before the performance. However, if we think that the weather will clear by 7:30, we will not cancel.  We consult weather.com and Weather Underground, www.wunderground.com throughout the day to make a judgment.

If inclement weather necessitates canceling a show prior to curtain time, that decision will be made 2 hours prior to the performance, but could be made up until showtime depending on the weather pattern. The Box Office staff will contact all ticket holders by email to announce a cancellation and reschedule tickets for another performance of the same production.  If you have tickets to a cancelled performance, please call the box office at 203-299-1300 to reschedule your performance.  All efforts will be made to reschedule your scheduled performance.

Weather related ticket refunds or exchanges will only be processed for officially cancelled performances at the request of the ticket holder. Refunds will not be granted if the performance is cancelled after intermission.